The Management Team

Mr Chin graduated with a Bachelor of Building and Project Management programme (BBPM) which is a partnership program between Singapore University of Social Sciences and BCA Academy.

He has previously worked in a variety of management roles in listed construction companies and hotel management companies whilst being based in Ho Chi Minh City, Vietnam. He has overseen operations of one major project and assisted in securing two other projects in Vietnam. As the Executive Director of the Group. he is well versed in business development as well as deal structuring to safeguard listed companies' interests.

Philip is an experienced hotelier with over 30 years of hospitality experience in Asia with a proven track record of successfully introducing innovative concepts and service delivery standards. He is currently managing as Group General Manager for Bay Hotels & Resorts. He set up and operated the previous Bay Hotel Singapore, is still running Bay Hotel Ho Chi Minh and is  working on new projects in Danang & Hoi An.

Prior to the success of the group, he also held roles in Director of Hotel Development at Millennium & Copthorne International where he managed new projects in the Asia Pacific region including Singapore, India, China, Thailand and Vietnam. He was also advising City Development Group (CDL) on new hotel projects such as W Hotel Sentosa and South Beach. 

He has also pre-opened projects in China’s Chengdu, Wu Xi, Taichung and Shanghai. Philip worked on Studio M and handled all aspects of the project from sales, marketing, branding, budgeting, information technology, rooms and human resources. 

Prior to that, he was instrumental in pioneering two successful luxury boutique brands - Naumi Hotel and Scarlet Hotel. He has also contributed to Grand Hyatt, Meridien Changi, The Intercontinental Hotel, Harbour View and Royal Peacock Hotel. He has attained accolades such as the “The Best New Hotel Worldwide”, in the Travelers Hot List and “One of the Best New Hotels in the World” by the Luxury Travel Magazine.

With life-long learning as his philosophy, Philip has completed his Master of Business Administration and Management with Singapore Management University despite his busy schedules in 2017. He is also a proud alumni of SHATEC, Singapore’s first industry school opened by Singapore Hotels Association (SHA).

Rozana has close to 20 years of experience in hospitality operations. Throughout her career, she has managed various operations and performed different roles including working direct with owners. Being a preacher of service excellence, Rozana is always conducting training and workshops for everyone, ensuring that everyone can help to spark joy to their co-workers and guests. This has resulted in tremendous positive reviews and emails sent by guests complimenting the hotel. 

Focusing on constant research and development, including re-inventing the wheel on many occasions, emphasizing with quality in products and services delivery, through constant engagement with guests, has always been her key focus. Her mentality has helped hotels thrive with sustainable and growth. 

Her passion is being made possible with all the pre-opening and setting up of new entities, working on concepts and the most memorable opening experience will be opening hotels in Vietnam. She was previously running operations for Millennium & Copthorne M Hotel  and also the boutique Moon Hotel.

Theresa is Regional Director of Sales of Bay Hotels & Resorts. She is responsible for leading and managing all aspects of business revenue, driving growth and profitability, building and leading high-performance teams, and ensuring that the organization’s strategies align with the company’s goals and objectives.

Graduated from Ho Chi Minh University of Foreign Languages, Information and Technology; majored in Hotel Management and holds a Bachelor of Art Degree.

Theresa has over 15 years of experience in hotel hospitality and has held various leadership positions in hotels such as Caravelle Hotel, Omni Saigon, and Park Royal Saigon.

Theresa is a collaborative leader who fosters diversity and teamwork, bringing a high-energy and optimistic attitude to boost team engagement and performance. She trusts in the power of positive empowerment and can drive real ownership of results delivery.

Theresa is passionate about her selling skills and is an expert on solving all problems. She is committed to building the concrete business for all properties she works with.

Ms. Theresa's extensive experience in the hospitality industry has made her a valuable member of any management team. Her ability to develop and implement effective sales strategies, manage sales teams, and exceed revenue targets has made her a key contributor to the success of numerous hotels and resorts.

Ms. Theresa is also known for her excellent communication skills, both with customers and colleagues. She has a talent for building strong relationships with clients and partners, which has helped to generate repeat business and drive revenue growth. Additionally, she is an effective leader who is able to motivate and inspire her team to achieve their goals.

As a Regional Director of Sales, Ms. Theresa played a critical role in the management team, providing strategic guidance and driving sales across multiple properties. Her ability to balance the needs of individual hotels with the goals of the company as a whole was essential in achieving success for both the hotels and the wider organization.

Ms. Theresa has also played a crucial role in the pre-opening and setting up of new properties in Da Nang and Hoi An; bringing her extensive knowledge of all aspects of hotel operations, project management, and sales and marketing to ensure the successful launch of these new properties.

A career in hotel Management began 3 decades ago, after acquiring a degree in Hotel Manager from the University of Buckingham UK. in International Hotel Management and Business Studies. This included a diploma in Hotel Management from Switzerland at Hotel Consult Ceasar Ritz. Believing in life long learning, Tanya retooled midway in her career with a course at INSEAD on Innovation in an age of disruption and staying relevant with courses from Cornell in revenue management.

She has significant Global experience in many hotel chains in the training arena as a Performance Consultant designing and delivering Customer Service and Revenue enhancing strategies for over 230 different hotel companies and independent restaurants. Her life’s work is to develop Service Rock Stars that can create the most magical moments for our guests and colleagues.

Now a keen advocate for the environment, Tanya champions sustainable practices and is passionate about working towards the preservation of natural habitats and its biodiversity believing that each day everyone can make a difference.